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Questions of money: When scheduled, twice charged – Avis drove us to distraction once I hired a vehicle

An reader that is independent charged twice for employing a truck in nyc – and has now ‘maxed down’ his card

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Q. We booked a vehicle for three times in ny, through Avis. I was charged by it twice. When I enquired about any of it, it cancelled the booking. But Avis continues to have my money – which includes “maxed out” my charge card. DH, London

A. Whenever we took this up with he business, it reported every thing had recently been sorted out. Its spokeswoman explained: “Avis can concur that [the audience] made an on-line booking on Avis , and our documents reveal he cancelled this at a later date. Following a termination, a refund that is full of426.33 [around ВЈ300] was issued. No duplicate fee had been meant to [the reader]. Nevertheless, we did over-refund a sum of $401.33, which we’ve since billed to recoup.”

provided the discrepancy betwixt your form of occasions and that of Avis, we examined this with you.

You reacted: “that isn’t proper after all. It did get remedied, but exactly what took place ended up being that after the booking was made by me, their system charged me twice. Avis had recorded two bookings I had only made one for me, yet.

“After significantly more than 30 telephone calls to your United States and British workplaces I sooner or later got the duplicate scheduling terminated while the cost refunded. But, a $20 termination charge had been deducted and I also paid almost ВЈ100 in phone expenses.”

We went back again to Avis. At this juncture, the spokeswoman replied: “Avis can concur that two costs had been sent applications for the cancelled booking and both have already been refunded. You want to apologise for almost any confusion brought on by this.

“After direct correspondence, [the reader] has encouraged the Avis client solutions group that he’s using the question up along with his bank card business. We’re pleased to continue steadily to use both [the audience] and his bank card business to achieve a reasonable quality.”

We have been thrilled to contact the card provider in your stead if you fail to get full repayment data recovery.

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Dressing down at home of fraser

Q. I got myself a pricey dress that is branded from home of Fraser, nonetheless it had a mark from the waistband and faults from the beading. It had been on a non-branded hanger, which made me suspect it had been a returned item – also that it never resold a returned item though I was promised by House of Fraser.

The dress was taken by me to 1 of the shops, but had been told i possibly could maybe maybe not get a reimbursement as you had recently been prepared. Therefore it had been a wasted journey.

We asked for ВЈ15 to pay for my expenses, however it will just provide me personally an e-voucher because of this quantity, that is maybe not appropriate when I will likely not make use of home of Fraser once again. MS, by e-mail

A. We contacted home of Fraser, which includes now delivered that you re payment of ВЈ15.

Will Icelandair show a touch of course?

Q. We booked with Icelandair to travel from Glasgow to Keflavik on 20 December year that is last departure at 13.20.

We received a message and text on 19 saying that the departure time had been changed to 19.20 december. This intended my family and I would miss our connecting Icelandair trip to ny, that has been due to go out of Keflavik at 17.05.

We needed to keep our house Christmas time celebration to phone Icelandair’s British workplace. I became positioned in a queue for over 70 mins before speaking up to an agent.

She explained that there is a technical problem with the air air plane, which caused the wait. She ended up being sympathetic and offered us the choices of either traveling the following day, or travelling with BA from Glasgow to Heathrow at 06.50, to get a BA trip from Heathrow to Keflavik at 11.20. We’re able to then get our intended journey from Keflavik to ny.

This is far from ideal, but had been the very best of the 2 options provided.

We left the party early to take our dog to a kennel – a day sooner than planned, meaning an extra day in kennel fees as we had to fly first thing the next day. We additionally had to pay money for a taxi into the airport, that early in the morning as we could not ask a friend to take us. Therefore we needed to purchase break fast at Heathrow, that was another cost.

We had participated in Icelandair’s “Class Up” scheme, spending ВЈ80 per individual to update regarding the Glasgow to Keflavik leg.

Once we reached Keflavik, we asked in the event that update might be utilized in the trip to ny; I happened to be told it was extremely hard. We additionally asked whenever we might use its Saga lounge, even as we’d had little rest the evening prior to; again I happened to be told it was impossible.

That I had paid for, we also had to buy food at Keflavik airport as we could not use the Class Up arrangement. We asked Icelandair’s staff for a reimbursement and had been told bluntly that it was “not our problem” –and to make contact with client solutions.

Regarding the return journey, we had been again told we’re able to not need a chair update. I’d like a refund associated with the upgrade charges and our expenses that are additional. DS, Glasgow

A. Icelandair claims it failed to get your initial reimbursement claim. You have got now gotten settlement of ВЈ596.33. A spokeswoman stated: “We sincerely apologise for all your inconvenience [the reader] in addition to other people scheduled from the Glasgow journey had. Unfortuitously, circumstances such as this can invariably take place in aviation and therefore are constantly irritating when it comes to affected people. We now have refunded the Class Up fee, along with other costs regarding the trip wait, straight to [the reader] and also the eu money settlement he could be eligible to.”


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